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GOVJOBS Job Listing> #643630
Information Technology Manager
Location: US-WY-Jackson
Job Details:
SUMMARY: Under limited supervision, plans, develops, and implements stable, secure, and reliable Information Technology (IT) systems for Teton County or a major County department; manages staff, coordinates system maintenance, and assures the efficient development and management of IT systems and infrastructure.


Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

Plans and manages the staff and activities of an Information Technology (IT) work group for Teton County or a major County department; manages and maintains the IT networks, systems, hardware, software, county licenses, and budgets; duties may vary according to job assignment and work skills.
Advises County management on IT solutions and technology systems; translates operational needs to IT solutions, evaluates technology systems, creates plans and develops proposals for managing technology assets.
Plans and manages the continuous development, operation, and maintenance of IT systems to meet short and long term objectives; this includes databases, hardware and software, telecommunications, and system design.
Oversees the integration of new and revised software applications and security solutions; assures compliance with state and federal regulations.
Monitors IT infrastructure, system environment, access, security, functionality, and utilization; resolves traffic, security, and access problems; assures optimum performance and system integrity; detects and corrects software and operational errors; maintains system stability, data integrity, and maximum uptime.
Maintains equipment, computers, and software; troubleshoots malfunctions and corrects them according to standard procedures; inspects and repairs work stations, and develops hardware replacement schedules.
Develops data recovery, disaster recovery, data storage, and business continuity plans and procedures; assures functionality, compatibility, and effective performance of IT systems.
Documents work completed through all stages of the development life cycle; maintains work log of service requests, equipment malfunctions, errors and failures, and technical configurations; identifies and reports trends and technical problems which need to be addressed by improved methodologies, procedures, and policies.
Responds to the needs and inquiries of users; identifies problems, explains IT issues, and develops and deploys solutions; assures IT systems meet the business and operational needs of the County work groups.
Compiles, analyzes, and reports IT functionality data and operational information; evaluates usage trends, and meets with system stakeholders to develop plans to meet future needs.
Reviews, evaluates, prioritizes, and assigns IT service requests.
Manages, trains, mentors, and evaluates staff; assigns duties, responsibilities, and resources; meets with staff to resolve priorities, workload, resource allocation, technical issues, and quality standards.
Exercises independent judgment within broad policy guidelines; evaluates and analyzes technical issues and policies, develops plans and solutions, and advises on specialized areas of technical expertise.
Maintains project files, documents, and records; prepares reports on program activities and performance.
Resolves customer service issues with other County departments and outside government agencies.
Supports the relationship between the Teton County staff and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and County staff; maintains confidentiality of work-related issues and County information; performs other duties as required or assigned.

Education and Experience:

Bachelor¡¦s Degree in Computer Science, or related field; AND six years¡¦ experience managing IT system operations, including supervisor experience; OR equivalent combination of education, training, and experience.

Required Licenses and Certifications:

Must possess a valid Wyoming/Idaho Driver¡¦s License and maintain an acceptable driving record.
Microsoft (MCITP/MCSE/MCSA), Cisco (CCNA/CCNP/CCSP), and/or other professional IT certifications are desirable. Additional technical skills training and certifications may be required for some incumbents.

Required Knowledge of:

County organization, operations, policies, and procedures.
State and federal regulations governing technology functions in a secure public sector environment.
Software applications and operating systems used at Teton County.
Principles and practices of IT project planning, technology management, system development, and systems integration in a government environment.
Principles and practices of network administration, access and security standards, troubleshooting techniques, and internet technical knowledgebase services.
Administration and maintenance principles of network operating domains, and relational databases.
Maintenance and repair standards for servers, routers, firewall, filters, remote site connections, and remote access technologies.
Safety rules and regulations, occupational hazards, and safety precautions in IT work sites.
Principles and practices of public sector administrative management, including performance management, personnel rules, accounting, budgeting, and procurement.
Techniques and practices for efficient and cost effective management of resources.

Required Skills in:

Analyzing complex data and information system problems, evaluating alternatives, and recommending methods, procedures, and techniques for resolution of technical issues.
Working independently in a technical environment with interlinked and changing priorities.
Analyzing equipment and system malfunctions, and developing effective solutions.
Solving technical problems involving integrated operating systems and hardware platforms.
Coordinating the implementation of technology projects.
Using initiative and independent judgment within established procedural guidelines.
Assessing and prioritizing multiple tasks, projects and demands.
Managing staff, delegating tasks and authority, and coaching to improve staff performance.
Establishing and maintaining effective working relationships with other staff.
Communicating effectively verbally and in writing.

Physical Demands/Work Environment:

Work is performed in a standard office and around County facilities; full manual dexterity and visual acuity are required to work in confined spaces and use precision tools and equipment; requires vision capacity to perform fine calibrations and differentiate between colored wires.
Free Health, Dental and Vision for employee and family, Generous Retirement Plan, 401K option, HSA

Teton County

Norene, Cannedy
Human Resources Department
PO Box 3594
Jackson, WY, 83001
P: 307-732-8489
F: 5555555555

1  Full-Time Position Open
Salary Range:
$86132 - $90492/Yearly

Degree Preferred:

Computer Science


Experience Req. Yrs:
6 years



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