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GOVJOBS Job Listing> #339940
Customer Service
Location: US-FL-Fort Lauderdale
Job Details:
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities
Customer Service Responsibilities list:
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customersĀ”Ā¦ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
 




G4S SECURE SOLUTIONS

Steven, Calhoun
Human Resources Department
6499 Powerline Rd # 300
Fort Lauderdale, FL, 33309
P: 7458656963
F: 7458656963


1  Full-Time /  Part-Time 
Position
 Open
Salary Range:
$18 - $20/Hourly




 


 


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